Find out how to provide feedback, give praise, express dissatisfaction, or make a formal complaint about Te Tari Pūreke.

How to give feedback

We welcome your feedback because it helps us improve our services and gives us the opportunity to address things that need putting right.

Use our online form to give us feedback about our service, organisation or website, and any suggestions for improvement you may have:

To give us feedback:

Who to contact with a general enquiry 

What to do if you have concerns about a licence holder

In an emergency, call 111, otherwise use the Police non-emergency reporting line, 105.

Provide positive feedback

It’s great to hear when we’ve done a good job. If you would like to provide positive feedback about Te Tari Pūreke or thank someone who works for us, let us know and we can share it.

To provide positive feedback:

Express your dissatisfaction or make a complaint

It’s important to let us know when we have not done a good job.

Use this form if you

  • felt our service was too slow or otherwise not up to standard
  • felt that our staff displayed a poor attitude, were impolite or lacked empathy
  • were given wrong or inaccurate information
  • felt that you were treated unfairly.

If you’re unhappy with the service Te Tari Pūreke has provided you can:

Make a complaint to the Independent Police Conduct Authority (IPCA)

The IPCA oversees complaints about NZ Police (including Te Tari Pūreke). They are headed by a Judge, are totally independent and not part of NZ Police.

Learn about the IPCA | Independent Police Conduct Authority website

You should make a complain to the IPCA if you have serious concerns about any of the following:

  • Police misconduct or neglect of duty
  • Police practices, polices and procedures

You can:

Information in different languages

You can find information in different languages about providing feedback on the NZ Police website:

Give feedback about Police | NZ Police website

Related links

Last updated
23 August 2023


Need help?
phone Phone 0800 844 431 (04 499 2870)
8.30am to 5pm, Monday to Friday