Information on our terms of use for MyFirearms (online portal).


MyFirearms (the service) is hosted by New Zealand Police (we, our, us). The service lets people apply for and manage their firearms licensing online.

These terms of use set out our commitments to people who use the service (you, your, user). They also set out what we require of you when you use the service. Our requirements are driven by a need to keep you and others safe and secure when using the service.

Please read and understand these terms. If you choose to use the service, these terms of use will form an agreement between you and us.

Scope of terms

These terms of use cover our online service. These terms apply to the entire contents of the service, any interactions you may have with the service, and to any feedback or submissions provided back to the service.

Creating your account

You must have a RealMe account with a username and password to create a MyFirearms account. Do not share your RealMe password with anyone.

When using MyFirearms, you:

  • are responsible for all activities carried out under your account
  • must comply with all applicable laws, including any laws in the country in which you are accessing the service
  • must provide true, current and complete information in your dealings with us, including when submitting an application or form.

Privacy statement

The information you provide is collected for the purpose of administration of the Arms Act 1983. New Zealand Police will hold, store, use or disclose the personal information collected in accordance with the provisions of the Privacy Act 2020. This means that, where necessary, Police may use or disclose your personal information to enable it to carry out its lawful functions, including prevention, detection, investigation and prosecution of offences.

Please refer to the How we manage personal information section of the Police website for more information.

Making an application online

Creating an account enables you to use MyFirearms for online services, which includes:

  • starting, continuing, submitting and paying for an arms application
  • viewing applications already submitted
  • notifying changes to your contact information and all relevant facts, including changed circumstances.

When applying online you are declaring:

  • you are the applicant,
  • you have obtained all necessary permissions, consents and approvals to submit the application, and
  • all the information provided in or with your application is true, correct, accurate and current.

Using MyFirearms does not guarantee any particular outcome for an application.

Deleting Saved (Unsubmitted) applications

If you begin an application or form and save it, but do not submit it, you will be able to come back within 30 days to complete and submit it. Unsubmitted applications or forms that have not been completed and submitted within 30 days [from when they were started] will be deleted and you will need to start a new one.

We reserve the right to delete unsubmitted applications and forms sooner where necessary, for example, where the service is upgraded or modified; and if we know in advance that earlier deletion will need to occur, we will endeavour to post a notice on this website.

Secure Payments

Payments can be made using an authorised credit or debit card. We process payments using our secure payment service Spreedly and Paystation. We do not keep a record of your credit card details. These details are held within the banking system so we have proof of your payment.

Application fees are calculated at the time of submission.

Payments are made in New Zealand Dollars (NZD$). We do not accept any risk or liability where foreign exchange rates change how much you end up paying.

It is your responsibility to make sure:

  • all payment details are correct
  • you are legally entitled to make the payment
  • you have sufficient funds in your account.

Payments include GST

The New Zealand Government charges a Goods and Services Tax (GST) on all goods and services in New Zealand. Payments you are required to make may have GST included. You will be able to see this amount on the receipt.

Our commitments to you

We will use all reasonable care and skill to:

  • provide the service
  • manage your information in accordance with the Privacy Act 2020
  • keep your information secure from unauthorised access
  • ensure that our services are reasonably fit for the purposes described on this website
  • ensure that information about this service is up-to-date and correct.


We disclaim and exclude all liability for any claim, loss, demand or damages of any kind whatsoever (including for negligence) arising out of or in connection with the use of either this service or the information, content or materials included in this service or on any website we link to. Subject to any terms imposed by law which cannot be excluded, we will not be liable on any basis (including negligence) for any indirect or consequential loss or for any loss of profit, opportunity, income or savings you incur in connection with your use of the service.

Service support

We will help you in your use of the service. Support Desk staff may access your information to help you. If Support Desk staff are not provided with such information, they may not be able to help you. Please note, however, that Support Desk staff will never ask you for your password or PIN and you should not give that information to them.

Third party providers such as RealMe, provide their own separate support services in relation to their service. We are not responsible for third party services. You will need to contact RealMe directly.

Contact us

Your commitments to us

The purpose of your commitments to us, set out below, is to protect the integrity and security of the service, users of the service and other people.

Use of RealMe to log in

Users may access the service by using a RealMe login. Your login is a valuable and confidential item that authenticates your online identity. You must, therefore, take good care of your login details and keep them secure and not disclose them to anyone else.
You agree that you will:

  • not knowingly or recklessly use or attempt to use any RealMe service, login, or one-time RealMe code for a purpose for which it was not intended, including any unlawful purpose
  • only use your own RealMe login
  • notify the RealMe Help Desk and New Zealand Police immediately if you know or have reason to believe that there has been or is about to be fraudulent or other unlawful use of any of your RealMe login, or code.

Protecting your RealMe logins, security questions and PIN

You must immediately change your password, security questions, or PIN and notify the RealMe Help Desk and New Zealand Police if:

  • you believe that the security of your RealMe password, security questions which you answered, or PIN you created have been compromised; or
  • you become aware of any unauthorised use of your RealMe username or password.

Please refer to the RealMe Terms of Use for further information and advice on recommended practice.

Your obligation to act in good faith

You must not act in a way that will damage or interfere with the service, including:

  • introducing anything malicious or technologically harmful
  • placing an unreasonably large load on the system
  • interfering with any New Zealand Police or MyFirearms service or system
  • attempting to gain unauthorised access to any New Zealand Police systems, including the server on which our systems are stored, or any server, computer or database connected to our systems
  • using the system for any unlawful purpose or breaching any third party’s rights.
  • You must comply with all applicable laws.

You must not:

  • make modifications to the service
  • test, scan or circumvent the security of the service
  • use any scraping, deep-linking, harvesting, or data mining robot or spider, automation, or any similar data gathering, extraction or monitoring method with respect to the service.

You must access the service via standard web browsers only, and not by any other method, unless we agree otherwise.

Unlawful access or use

If you knowingly access or use, or attempt to access or use, any part of the service for an unlawful purpose (including but not limited to fraud or attempted fraud, or hacking or attempted hacking), you agree that you will be liable to pay any party (or New Zealand Police or the applicable attribute provider on its behalf) the amount of the loss caused directly or indirectly to that party by your unlawful actions (any such third party loss being deemed to be our loss). For the avoidance of doubt, this clause is not intended to confer benefits enforceable by third parties under the Contract and Commercial Law Act 2017, Part 2, Subpart 1. You may also be liable to prosecution for criminal offences.

Additional provisions

Protective action

For the protection of users, other people, the service, or any other third party provided service (for example RealMe), we may suspend or disable your account activity with or without notice to you if we consider that:

  • suspending or disabling your login is necessary to maintain the integrity or security of this website or a service provider's service or any person
  • the login is being misused or has otherwise been compromised
  • you breached these terms of use.

We reserve all rights to block access from any internet address to our online service, at any time, at our sole discretion. 

Where appropriate, we will notify you of any suspension or disabling of your account as soon as practicable after doing so.

On suspension, denial or restriction of access, you must immediately cease using the systems you have been restricted from and must not attempt to gain further access.

Suspending, denying, discontinuing or restricting access does not remove any contractual obligations or liability you have to us or any other user.


We use reasonable care to ensure our service is secure. You carry out any transactions or communications at your own risk.

Depending on the type of service you have requested you may get an email from us. We will never ask for your logon details. If you receive any requests like this, please contact us immediately.

If you discover a potential security vulnerability or suspect a security incident related to this service, please report this immediately by sending an email to , or by following the disclosure process on The service has been and will continue to be subjected to independent security audits.

Contact us

Staying safe online

It’s important to keep yourself and your information safe when you’re online. The following tips will help you access the MyFirearms service safely.

  • While you’re logged in, do not share your device or leave it unattended.
  • Use a strong password that you can remember. Do not share your password with anyone. Do not reuse another password you’ve used elsewhere.
  • Consider opening an InPrivate or Incognito browser window to access MyFirearms. This means that your information does not get stored on the computer once you have closed the window.
  • When you’ve finished using MyFirearms, make sure you log out by clicking on your profile located at the top right of your MyFirearms page. This is most important if you’re using a public computer, such as at a library or community centre.
  • If you think your computer has crashed, that does not always mean that your session has logged itself out. You should still close the browser window.

For more information, check our page about internet safety or visit the Netsafe website.

Complaints and feedback

If you have any complaints or feedback regarding services received from us, please contact us.

Contact us


If you have a dispute with us in connection with these terms of use or the service, please use ‘Contact us’ in the first instance. Both you and the Service Desk will use all reasonable efforts in good faith to resolve the dispute. If you and the Service Desk are unable to resolve the dispute to your satisfaction, you may ask the Service Desk to escalate the dispute to the appropriate New Zealand Police representative.
We will then promptly contact you and endeavour to resolve the dispute with you. If, following such escalation, the dispute is still not resolved to your satisfaction you may take such legal action as you consider appropriate, such as making a complaint to the Ombudsmen or commencing legal proceedings.

Contact us

Applicable law

These terms of use are governed by New Zealand law. You agree to submit to the jurisdiction of the courts of New Zealand in any dispute.


MyFirearms and its content follow the New Zealand Government web standards.
New Zealand Government web standards
Accessibility information for this website

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Supported browsers

The service is optimised for the following browsers and platforms.

  • Firefox - latest version and previous version
  • Safari - latest version and previous version
  • Chrome - latest version and previous version
  • Edge

Our service is not optimised for tablet or smartphones.

Continuity of service

We make no warranty or representation, express or implied, as to the continuity of service. We reserve the right to suspend or terminate or otherwise alter access to some or all of the services at any time and without notice.


When we provide links to other websites it does not mean we endorse the linked websites, their content or provider.

When visiting other websites, refer to their terms of use, privacy and copyright policies.

If you create hyperlinks from another website to this service, the link must not be presented on your website in any context implying our association with or endorsement of your website, service, or product, unless you have our permission.

Invalidity or unenforceability

If any of these terms of use or their application to any person or circumstances is, to any extent, held to be invalid or unenforceable:

  • the remainder of these terms of use or the application of such terms of use to any other person or circumstances shall not be affected
  • each term shall be valid and enforceable to the extent permitted by law
  • the invalid or unenforceable term will be deemed to be amended to reflect, as nearly as possible, the original intention (as determined from this website).

Minors' Contracts 

If, under Part 2, Subpart 6 of the Contract and Commercial Law Act 2017, any of these terms of use is held not to be fair and reasonable, then that term or condition will be deemed to be amended in relation to the relevant user to reflect the original intention (as determined from this service) as nearly as possible, but so as to be fair and reasonable and, in any case, in accordance with applicable law.


To help improve our service, we may use patterns and other meaningful information gathered from web analytics tools. This may include traffic to, from and within our service, your mouse-click activity, your IP address, and other information that you voluntarily enter into the service.


We may use cookies and other digital tracking tools when you are using our service. Cookies are small pieces of information which can be stored on your hard drive or memory. They allow us to track and target the interests of users of our service. The cookies we send to your PC cannot read your hard drive or command your computer to perform any action. Any information we collect will not be shared with third parties. The information we collect via cookies and other digital tracking tools we use, may be used for security purposes, to help us identify you, to provide you with personalised features and for tracking service traffic. You can prevent new cookies from being installed and delete existing cookies. The procedure depends on which browser you are using. For information on how to remove cookies check your internet browser. You may be unable to log on to our secure services without accepting our cookies.

Revisions to these Terms of Use

From time to time, we may revise these Terms of Use and the privacy statement. Unless an urgent change is required, we will always endeavour to post a notice on this website regarding the proposed changes before the changes take effect. Contact us for further information.

Contact us




Need help?

phone Call 0800 844 431 (09 302 6500) for MyFirearms Support
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